Frequently Asked Questions

Where do you deliver?

We currently deliver to the United Kingdom, Germany and Austria. Available destinations and shipping charges are shown at checkout.

How long does delivery take?

Order processing takes 1–2 business days (Monday to Friday, excluding public holidays). Transit time is usually 5–10 business days after dispatch, so the total estimated delivery time is 6–12 business days.

How can I track my order?

When your order is dispatched, we send a shipping confirmation with tracking details where tracking is available.

Can I return an item?

We offer a voluntary 30-day return period. Consumers in the European Union or European Economic Area may also have a statutory 14-day right of withdrawal for eligible online purchases. Please contact us before sending anything back so we can provide the correct return instructions.

What if my item arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photos of the product and packaging. We will review the case and explain the available remedy.

How do I contact customer service?

Email: DavidGoh895@gmail.com
Phone: +45 31 84 72 56
Company: ALVES & RAMOS CLEANING COMPANY LTD, Companies House number 17203327
Registered address: FLAT 508 LANSBURY COURT SAUNDERS WAY, LONDON, ENGLAND SE28 8DY

See our Shipping Policy, Refund & Return Policy, and Contact Information for full details.