Refund & Return Policy

Last updated: August 26, 2026

We want you to be satisfied with your purchase. This Refund & Return Policy explains your rights and the procedures for returns, refunds, cancellations, and withdrawal from a purchase.

1. 30-Day Return Policy

We accept return requests within 30 days from the date you receive your order.

To be eligible for a return:

• The item should be returned in its original or substantially original condition.

• The product should not show damage caused by misuse, improper installation, modification, or negligence.

• Accessories, manuals, and other included items should be returned where applicable.

• Proof of purchase or the order number may be required.

To start a return, please contact us before sending the product back:

Email: DavidGoh895@gmail.com
Phone: +45 31 84 72 56

Please do not send products back without first contacting our customer service team.

2. EU Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

To exercise your right of withdrawal, you must inform us of your decision within the withdrawal period by sending a clear statement by email.

After notifying us, the goods should normally be returned within 14 days.

Your statutory withdrawal rights are not affected by our voluntary 30-day return policy.

3. Return Procedure

To request a return:

1. Contact our customer service team at DavidGoh895@gmail.com.

2. Provide your order number and the reason for the return.

3. If necessary, provide photographs showing the condition of the item.

4. Wait for our return instructions and return address confirmation.

5. Package the product securely and send it according to the provided instructions.

We recommend keeping your return shipping receipt and tracking information until the refund has been completed.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 3–10 business days after the refund has been issued for it to appear in your account. The exact processing time depends on your bank, card issuer, or payment provider.

5. Original Shipping Charges

Where the statutory EU right of withdrawal applies, we will refund the purchase price and the standard delivery charge paid for the order, in accordance with applicable consumer law.

Additional costs resulting from choosing a more expensive delivery method than our standard delivery option may not be refundable.

6. Return Shipping Costs

If you return an item because you changed your mind, ordered the wrong item, or no longer want the product, you may be responsible for the return shipping costs unless otherwise required by applicable law.

If the product is defective, damaged on arrival, or you received the wrong item due to our error, we will provide an appropriate solution and will not require you to bear reasonable return costs where applicable.

7. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at:

DavidGoh895@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Depending on the situation, we may offer a replacement, repair, partial refund, full refund, or another appropriate solution.

8. Non-Returnable Items

Returns may not be accepted for:

• Products damaged through misuse or improper handling

• Products modified or altered after delivery

• Items showing excessive use beyond what is reasonably necessary to inspect the product

• Personalized or custom-made goods where applicable

• Sealed goods that cannot be returned for health or hygiene reasons once opened, where applicable

• Other products excluded from withdrawal rights under applicable consumer law

Your statutory rights regarding defective or non-conforming products remain unaffected.

9. Exchanges

If you would like to exchange an item, please contact us first.

Depending on product availability, we may arrange an exchange or ask you to return the original item and place a new order.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet been processed or dispatched, we will try to cancel it before shipment.

If the order has already been shipped, you may need to receive the order and then follow the return procedure described above.

11. Refunds for Undelivered Orders

If an order cannot be delivered due to circumstances attributable to us or the carrier, please contact our customer service team so that we can investigate the shipment.

If the package is confirmed as lost, we may provide a replacement or refund depending on the circumstances.

Incorrect or incomplete delivery information supplied by the customer may affect eligibility for reimbursement of shipping-related costs.

12. Refund Method

Approved refunds are normally returned to the same payment method used for the original purchase.

We do not normally issue refunds to a different card, account, or payment method unless required by the payment provider or applicable law.

13. Statutory Consumer Rights

Nothing in this policy limits or excludes rights that consumers have under mandatory Danish or European Union consumer protection laws.

If there is a conflict between this policy and mandatory consumer protection law, the applicable mandatory law will prevail.

14. Contact Information

If you have questions regarding returns, refunds, cancellations, or your right of withdrawal, please contact us:

Company: Zeebergs Autodele
Company Registration Number (CVR): 39331357
Registered Address: Spættevej 36A, 8723 Løsning, Denmark
Customer Service Email: DavidGoh895@gmail.com
Customer Service Phone: +45 31 84 72 56

We recommend contacting customer service before returning any product so that we can provide the correct return instructions.